[GSDI Legal Econ] Government offline: Why business succeeds on the web and government mostly fails

[Kate Lance]

once again, we see that e-gov implementation & behavior within government doesn't work like the private sector (and the same could be said for SDI)...  so why isn't there more research being done on understanding how the public sector actually works?

http://www.economist.com/opinion/displaystory.cfm?story_id=10689634
Government offline: Why business succeeds on the web and government mostly fails
The Economist print edition, February 14, 2008 (highlighted in dgCommunities, March 31, 2008)
Why is government unable to reap the same benefits as business, which uses technology to lower costs, please customers and raise profits? The three main reasons are lack of competitive pressure, a tendency to reinvent the wheel, and a focus on technology rather than organisation.
 
http://www.economist.com/surveys/displaystory.cfm?story_id=10638002
The electronic bureaucrat
The Economist print edition, February 14, 2008
Putting their services online should allow governments to serve their citizens much more effectively. But despite heavy spending, progress has been patchy


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