[GSDI Legal Econ] SDI performance measurement

[Kate Lance]

Could colleagues point me in the direction of (annual)
performance benchmarks that are being used (or have
been used) with respect to SDI development?  
[I'm interested in all sorts of performance
measurement ... of a financial nature, customer
satisfaction, system performance, etc.  AND... I'd
appreciate hearing how the indicators were decided
upon.... i.e., interim discussion papers on the topic
would be especially useful...]

[in other words... how are countries measuring
progress on their national SDI strategies on an annual
basis?]

Thanks very much.  Regards,
Kate

along these lines.... fyi

http://www.ordnancesurvey.co.uk/oswebsite/media/news/2005/april/performancetargets.html
Performance benchmarks set for Ordnance Survey
Ordnance Survey's business performance over this
financial year will be measured against six external
targets published today. These include financial
results, efficiencies in data collection and supply,
and an increasing focus on online services.

Specifically... the targets are:
• To achieve an operating profit before interest and
dividends of £5.8m for the financial year 1 April 2005
to 31 March 2006
• to represent 99.6% of significant real world
features in the database within 6 months of completion
• to continuously improve the timeliness of the supply
of our data to customers by processing and despatching
at least 95% of orders within agreed timescales
• to achieve cost efficiencies in our data collection
activities averaging at least 5.5% per annum over the
period April 2003 to March 2006.
• to reduce carbon emissions from Ordnance Survey
Headquarters by 26% against the base year of 2000-01.
• to increase product sales by at least 5% via
customer transactions through Ordnance Survey Options
and Ordnance Survey leisure map shop e-channels.



		
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